With more than 30 years in the payment business, Pauline’s experience cover many areas such as Business Development, Operations, and Education. Her clients include financial institutions as well as numerous government agencies in Asia Pacific and Central Europe Middle East Africa (APCEMEA) Regions.
She joined Visa International in 1982 and has held several positions throughout her career starting as a Member Services Manager responsible for implementation and operations of clients’ issuing and acquiring programs. Subsequently, she was promoted to Country Manager for Malaysia, Indonesia, Philippines and Guam in 1995 where she managed the business development and key strategies for those countries.
She then joined the Member Education Department, where she was instrumental in raising the profile of the department through the creation of what is now the Visa Business School. As Director of the School she expanded the curriculum by introducing new and enhanced training initiatives aimed at increasing our clients’ profitability.
Since 2010, she has started to focus on government engagement education programs and to date have trained over 1300 delegates representing various government organizations in 38 countries in AP and CEMEA regions.
As of March this year, the Visa School of Public Policy was established to provide the required focus to facilitate opportunities for government
education engagement and regulatory dialogue.
Pauline is based in Singapore, married with two wonderful daughters.